Returns and exchanges must be made within 30 days of purchase. A Return Authorization is not required but a copy of your receipt must be placed with the returned packaging. We require that you ship your return package either with UPS Ground, FedEx Ground or USPS insured so it can be protected and tracked if needed. Shipping costs for exchanges or refunds are the customer's responsibility.
Racquets that have been custom strung or play-tested cannot be returned or exchanged. Pre-strung racquets that show ball fuzz on the strings, signs of wear on the bumper guard or plastic removed from the handle will not be accepted. Any products that have been worn, used, without original packaging or tags or show signs of wear cannot be returned or exchanged. All products without packaging will be refused.
Shoes must be returned in the original manufacturer's box in brand new condition as it was received. Shoe boxes must be protected in a box and not used as the shipping box or the item will be refused! If a shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping. Shipping charges are not refundable.
Team orders cannot be returned, only exchanged for a different size, and there will be a restocking fee involved. All team orders are special orders and would incur a restocking fee of 15%-20% should you wish to exchange any items. Please contact us before exchanging any items ordered for your team.
Please note that we reserve the right to refuse any returns at our discretion.
|
|
Warranty Issues | Racquets
|
All racquets sold by On-Court Tennis have a manufacturer's one-year warranty against manufactured defects; however, the replacement is at the discretion of the manufacturer, not On-Court Tennis. Racquets must not show any signs of abuse, such as being thrown to the ground or overused due to dragging or rough play. Most manufacturers ask that racquets not be returned directly from the consumer, but rather through the retailer where the racquet was purchased.
In order to return a broken racquet to a manufacturer, please ship your racquet to On-Court Tennis with a copy of your receipt and a check for $10.00 (for shipping costs to manufacturer). You may choose to purchase a new tennis racquet while your defective racquet is being considered for replacement. If your racquet is replaced, you will be credited for its current selling price. If your racquet is not replaced by the manufacturer, it will be returned to you along with an explanation from the manufacturer. Customers are responsible for all shipping costs.
|
Manufacturer's warranties vary on footwear. It can vary depending on style, model and durability. Some manufacturers include specific warranty conditions enclosed in your shoe box. If your shoes qualify for replacement, follow the warranty instruction below.
Prince Procedure:
Call 1-800-283-6647 and select option 1. Request a return authorization (R/A) number. Ship your shoes with name, address, phone number and date purchased along with an original invoice.
Send Prince shoes to:
Prince Sports
One Advantage Court
Bordentown, NJ 08505
Please write your R/A number on the outside of the box.
Wilson Procedure:
Send your shoes including name, address, phone number and date of purchase along with original invoice.
Send Wilson shoes to:
Wilson Sporting Goods Company
Attn: Guarantee Returns
Freeport Center, Building F-13
Clearfield, UT 84016
Babolat Procedure:
Your Babolat shoes will come with a Six Month Guarantee Warranty Card in you shoe box which you will need to fill out and return to Babolat with your original invoice. If you have lost or did not receive a warranty card, please contact Babolat at 877-316-9435 and they will mail you a new card.
Send Babolat shoes to:
Babolat VS North America, Inc
Attn: Six-month Performance Guarantee
650 South Taylor Avenue
Louisville, CO 80027
Adidas Procedure:
Send your shoes including name, address, phone number and date of purchase, an original invoice along with an $8.00 check made payable to Adidas.
Send Adidas shoes to:
Adidas 6 month guarantee
5675 North Blackstock Road
Spartanburg, SC 29303
Nike Procedure:
For an explanation of the guidelines for returning Nike shoes, contact Nike Consumer Affairs at 1-800-344-6453. They will give you a claim number which you will need when sending your shoes.
Send Nike shoes to:
Nike RLC
Attn: (name of shoe)
26755 SW 95th Avenue
Wilsonville, OR 97070
Please send all returns and warranty issues, other than shoe warranties, with a letter of explanation to:
On-Court Tennis
Attn: Return/Warranty
8775 Jefferson Highway
Suite D
Baton Rouge, LA 70809
|
|